Free Returns

See below for information about our returns service

Looking to return something?

Not a problem.
Our returns are free for UK customers - we'll come collect your goods if you change your mind, up to 100 days after receiving your goods!

If you'd like to return something, simply arrange it here for a collection date that suits you!

A few little notes

For any goods that you send back to us, we'll refund them at the price your purchased them at, including sale items. The goods remain your responsibility until they reach our warehouse, so make sure they're well packaged and packed to avoid damage in transit!

Once the goods arrive at our warehouse, they will be inspected. All returns are required to be in their original box/bag, unaltered and securely packed.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

Made to measure items, such as carpets, vinyls and artificial grasses, are cut to order for your specific needs. These ‘Made to Measure’ items are subject to a 10% ‘Made to Measure fee’.