As customers are at the heart of what we do, your opinion matters. Any kind of feedback allows us to continue to improve and we value each and every one. Whether this be comments on how someone has gone above and beyond, or if you feel a resolution has not yet been found, our Customer Success team will handle each with care.

If for any reason you’re unhappy with your finance plan and want to make a complaint, get in touch with us as soon as possible and we’ll do our best to put things right.

If you’re not happy with the outcome, you can ask the Financial Ombudsman Service to review your complaint. Here are their contact details:

• Phone – 0300 123 9123
• Email – [email protected]
• Online – www.financial-ombudsman.org.uk
• Address – The Financial Ombudsman Service, Exchange Tower, London, E14 9SR