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Fair Delivery

What even is 'Fair Delivery'?

We decided to be a little different to our competition and be straight and clear on our delivery pricing - rather than offering free delivery and hiding the cost of delivery in our prices. We continue to strive towards lower everyday prices across all our products, and offer a delivery price that reflect the reality of delivering large and bulky items!

Mainland UK Weekday

£29.95 per order
  • Choose a weekday of your preference (excl. weekends and bank holidays)
  • Delivery as soon as two working days time
  • Trackable deliveries, with a two hour timeslot
  • Accessories only orders are discounted to £5.95!
How does it work?
1
Ordering
Find your perfect flooring and choose from our delivery calendar for your preferred delivery date - as soon as two working days time!
2
Processing
The day before your delivery, our route planning specialists will send an email and SMS confirming your two hour timeslot for delivery.
3
Tracking
You can track the progress of your order here. When your drop is next, your driver will contact you to ensure you're ready for your new flooring.
4
Delivering
Our delivery specialists will deliver your order to you. If you need to make us aware of any special instructions for your delivery, please get in touch here.

Frequently Asked Questions

  • Where do you deliver to?

    We deliver to the UK mainland, using our in-house delivery network and on rare occasions, courier networks. Our deliveries are to a ground floor location (access permitting) and are provided by a one-man curbside service. Please note, drivers may need assistance with unloading larger items.

  • What time will my delivery arrive?

    If your delivery is planned on our in-house routes, we will typically deliver between 7am and 7pm. Once we've finished our routeplanning, we will send you an email and SMS confirming a two hour delivery timeslot.

  • How do I track my delivery?

    We've recently launched our new tracking page that shows up-to-date tracking information for your order as it progresses from you placing your order, all the way through to delivery.

  • How do I change my delivery information or delivery date?

    If you head on over to our tracking page, you can choose a new delivery date or arrange other special delivery instructions - such as leaving your delivery in a safe place or with a neighbour.

  • Do you deliver outside of mainland UK?

    We don't deliver outside of the UK mainland, so places like Northern Ireland and the Channel Islands are beyond the reach of our own delivery network. But good news! We can deliver to the UK depot of your chosen international shipping partner, who will take care of the rest for you. For more info, get in touch with us!