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Your order is out of our 30 days return policy. We're unable to action your request on this occasion. For more information, please see our Returns Page.
Book a collection with us - we'll collect and then take the collection charge from your refund amount! Please note the collection charge may vary. For collections of accessories only, this charge is £29.95. For all other collections: if your order was placed online the collection charge is £59.95, but for in-store orders, this is reduced to £39.95.
Collection Items

For packed items, we recommend that you keep a couple of packs in case of accidents in the future. This is because flooring comes in batches, similar to wallpaper, and the shades in the flooring can vary from batch to batch - so should any replacements be needed in the future, it may be an issue to source matching boards. Please confirm you have at least one pack kept for spares.