Coronavirus Update: Precautions and Measures

COVID-19: Protecting our customers and colleagues.

Last Updated: 5th January 2021
English Stores:RED - stores are currently closed. If anything changes in the advice laid out by the Government we will update this page.
Welsh Stores:RED - stores are currently closed. If anything changes in the advice laid out by the Government we will update this page.
Scottish Stores:RED - stores are currently closed. If anything changes in the advice laid out by the Government we will update this page.
Delivery:GREEN - deliveries are continuing as normal with Covid safe measures in place.
Sampling Service:GREEN - We are despatching sample requests as normal.
Contact Centre:GREEN - Our contact centre is operating as normal.

In light of the current situation with coronavirus, we wanted to reassure you that at Flooring Superstore our number one priority is the safety and well-being of our customers and team members. We are open for both online and telesales

, and as of 1st June, we have re-opened our retail stores in alignment with the Government's advice for homewares retailers.

During this re-opening phase, we will continue to prioritise the health and safety of our teams and our customers, and feel confident that we have the right processes and protective measures in place to continue offering excellent service within the guidelines advised by the government.

Our COVID-19 FAQs page below covers the most common customer queries.

QuestionHow are you handling deliveries?
Our deliveries are still chosen day deliveries to suit you, but we've decided to minimise contact during deliveries by leaving items at your doorstep, rather than coming inside your home. Our delivery teams are also using hand sanitiser between each delivery and our vans now have extra cleaning scheduled.
QuestionCan I still order samples?
Our samples service is still available and still free - simply add the samples to your basket, place your order and we'll send them straight out to you. Royal Mail are really busy at the moment, so please allow an extra day or two for your samples to arrive.
QuestionWho can I contact if I have any questions?
Our customer centre team is available on 020 7138 8368 to answer any questions you may have. Most of them are currently working from home, so please feel free to give them a call if you need to place an order – or to have a chat.