CARPET
WARRANTIES
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STAIN WARRANTY

WE OFFER A RANGE OF STAIN WARRANTIES UP TO 20 YEARS LONG - WITHIN THE SPECIFIED TIME FRAMES (FOUND ON THE CARPET PRODUCT PAGE) YOUR CARPET WILL RESIST STAINS BY FOOD AND BEVERAGES WHEN RECOMMENDED CARPET CARE AND CLEANING PROCEDURES ARE USED.

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WEAR WARRANTY

FLOORING SUPERSTORE WARRANTS THAT WITH PROPER CARE AND MAINTENANCE, THE PILE OF YOUR CARPET DURING THE SPECIFIED PRODUCT WEAR WARRANTY TIME PERIOD (SPECIFIED ON THE PRODUCT PAGE) WILL NOT WEAR BY MORE THAN 10% BY WEIGHT FROM NORMAL FOOT TRAFFIC. THIS WARRANTY COVERS ONLY ABRASIVE WEAR RESULTING IN THE LOSS OF FIBRE.

WEAR IS DEFINED AS:
ABRASIVE FIBER LOSS AND NOT CHANGES IN APPEARANCE.

THIS WARRANTY DOES NOT COVER GENERAL DETERIORATION DUE TO WEAR AND TEAR (I.E, SHADING OR CRUSHED FIBRES) OR DAMAGE FROM:
TEARSPULLS, CUTS, PILLING, SHEDDING, MATTING, CRUSHING, BURNS, PETS, IMPROPER CLEANING, IMPROPER INSTALLATION, OR DEFECTIVE CONSTRUCTION.

CLICK HERE TO SEE THE FULL CARPET WARRANTY TERMS AND CONDITIONS

ENSURE YOUR WARRANTIES REMAIN VALID, IT IS IMPORTANT THAT:

  • ANY SPILLAGES RECEIVE IMMEDIATE ATTENTION USING CLEAN WATER AND A RECOMMENDED CARPET CLEANER.
  • REGULAR CARPET CARE AND ROUTINE MAINTENANCE IS CARRIED OUT USING GOOD QUALITY PRODUCTS AND MACHINARY
  • HOT WATER EXTRACTION EITHER ALONE OR IN COMBINATION WITH CLEANING BY A PROFESSIONAL CARPET CLEANING TECHNICIAN IS CARRIED OUT EVERY 24 MONTHS.
  • ALL SENSIBLE PROTECTION MEASURES, SUCH AS DOORMATS AND SIMILAR, MUST BE TAKEN.
  • YOU KEEP YOUR RECEIPTS OF PROOF FOR THE PURCHASE OF YOUR CARPET & OF YOUR PROFESSIONAL CARPET CLEANING.
  • YOUR CARPET IS FITTED IN A SUITABLE AREA AND FITTED BY A QUALIFIED FITTER ON A SOILID FLOOR (THIS MUST ADHERE TO BRITISH STANDARDS 5325).

WARRANTIES ARE ONLY APPLICABLE FOR THE ORIGINAL PURCHASER, AND A RECEIPT OF PURCHASE MUST BE PROVIDED

FOR ANY WARRANTY CLAIM. ANY DAMAGE, MADE INTENTIONALLY, OCCURING DURING THE FITTING OR WHICH HAS OCCURED DUE TO NEGLIGENCE, MALICE, REMOVAL, FIRE, WATER DAMAGE AND SIMILAR EVENTS WILL VOID THE WARRANTY. SIMILARY, SPOTS WHICH HAVE APPEARED FOLLOWING THE USE OF AN UNSUITABLE CHEMICAL PRODUCT OR IMPROPER CLEANING METHODS IS NOT COVERED BY THE WARRANTY.

IF THE CARPET MUST BE REPLACED, FLOORING SUPERSTORE WILL DELIVER, TO THE EXCLUSION OF OTHER DEMANDS, AN EQUIVALENT CARPET CHOSEN FROM THE FLOORING SUPERSTORE RANGE, FOR THE DEFECTIVE SURFACES. FROM THE PRICE OF THE FAULTY MERCHANDISE IS DEDUCTED AN AMOUNT EQUIVALENT TO 1/10 FOR EACH COMPLETE YEAR OF USE SINCE THE DATE OF PURCHASE.

THE COSTS OF MOVING FURNITURE WHILE THE NEW CARPET IS BEING LAID ARE NOT COVERED BY THE GUARANTEE.IF APPLICABLE, THE SURFACE IS LIMITED TO THE ROOM INVOLVED WE EXPRESSLY EXCLUDE ALL RESPONSIBILITY FOR ANY OTHER DIRECT OR INDIRECT DAMAGE.

IN THE EVENT OF A DISAGREEMENT, AN INDEPENDENT EXPERT WILL BE APPOINTED TO INSPECT THE CARPET ON SITE.

STATUTORY RIGHTS ARE NOT AFFECTED.

PLEASE NOTE: OVER TIME TRAFFIC AND GENERAL SOILING OF YOUR CARPET WILL CAUSE A CHANGE IN ANY CARPETS APPEARANCE THIS THEREFORE WILL NOT BE COVERED BY THE WARRANTY.